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Returns & Exchanges

At Icoolgadgets.com, our goal is your complete satisfaction. You may return any new item for any reason within 30 days for a refund. The item must be in the original, unopened, package to be accepted back for a refund. 

If apparel, the item cannot be worn or washed. A damaged or defective item can only be replaced for the same item. Another item cannot be substituted in place of a damaged or defective item.

How to Return an Item

If an item is damaged, defective, or incorrect, contact us and we will issue a Return Authorization. If the item is not damaged, defective, or incorrect, please include a copy of the packing slip and write the reason for the return, and if you would like a refund or an exchange. 

You will be responsible for the cost of shipping an item back to us. We recommend using a carrier that provides you with a tracking number, such as UPS, FedEx, or USPS Priority Mail. 

PLEASE NOTE: ONLY MERCHANDISE PURCHASED DIRECTLY FROM ICOOLGADGETS.COM CAN BE RETURNED TO THE FOLLOWING ADDRESS BELOW. WE CANNOT ACCEPT ANY ITEMS PURCHASED AT ANY OTHER RETAILERS.

Please return Consumer Products to:

PT. YOSHUGI PUTRA MANDIRI
Icoolgadgets.com
Attn: Returns
Perum Griya Asri D-3 rt 07 Salakan Potorono
Banguntapan, Bantul, Yogyakarta, 55619, Indonesia

Customer Support:

Email : support@icoolgadgets.zendesk.com